We are so confident in the quality of our kites we stand behind them 100% with a free lifetime warranty.
Faults in workmanship and materials.
Any type of wear
Environmental caused degradation
Kites that have been modified/repaired
Switch has taken great care in selecting the highest quality materials and construction methods available. In the phase of product development, Switch extensively tests each product in many different conditions to detect and correct possible deficiencies in the construction before production begins. We also carefully inspect each kite thoroughly before shipping.
A “lifetime” warranty means the lifetime of the original owner and that owner must have purchased the product from our website. Before taking any actions you must contact us at firstname.lastname@example.org with your claim.
This warranty excludes the following:- Any type of wear and tear.
- Environmental damage - high Temperatures(eg. hot cars), Sun/UV, moisture, sand and wind damage.
- Any rips, punctures, scratches or any other damage caused by foreign objects.
- Damage caused by misuse, hard crashes/impacts, abuse, neglect, and user error
- Damage caused by assembly or setup error.
- Damage caused by anything other than defects in materials and workmanship.
This warranty is void if:
- The product has been previously repaired or modified.
- Non Switch products were used and resulted in the failure.
Should a product found to be defective by us, in its sole discretion, we will decide to either repair or replace the defective item. We are not responsible for any other expenses or damages sustained as a direct consequence.
In case of a replacement, we may not be able to guarantee the identical product due to stock availability.
Replacement parts are free of charge, shipping costs are not covered.
Please contact us at email@example.com for any further questions or concerns you might have.
If you have any questions concerning our warranty please contact our Switch customer support team.
We are here to help.